At KiliecoLifestyles, customer satisfaction is very important to us. We take great care in crafting and packaging our products to ensure they reach you in perfect condition. However, if you receive a damaged, defective, or incorrect product, we are here to help.

Refunds or replacements are applicable only if the issue is reported within 48 hours of delivery. To request a refund, please contact our customer support team with clear images or videos of the product and its packaging as proof. Once our team reviews and approves the request, we will process the refund or replacement accordingly.

Please note that products that are used, altered, or damaged after delivery are not eligible for a refund. Due to the nature of our products, returns or refunds for change of mind, incorrect orders placed by the customer, or personal preferences are not accepted.

Approved refunds will be processed to the original mode of payment within 5–7 business days, depending on your bank or payment provider. Shipping charges, if any, are non-refundable.

KiliecoLifestyles reserves the right to modify this Refund Policy at any time without prior notice. By purchasing from our website, you agree to this policy.